Privacy Policy

Welcome to eNoor Academy. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website:

Website: https://enooracademy.com/

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

eNoor Academy provides Quran teaching and Islamic education services online.

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, eNoor Academy is responsible for the personal information described in this Privacy Policy.

If you have any questions about how we use your personal information, you can contact us using the details below.

Email: salaam@enooracademy.com
WhatsApp: +44 7888 395 793

2. Information We May Collect

Depending on how you interact with our website and services, we may collect the following information:

Information you provide to us

This may include:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Information provided through contact or enquiry forms
  • Information provided when requesting Quran lessons or other educational services
  • Your communication preferences
  • Information contained in messages or enquiries you send to us
  • Information required to arrange or provide lessons
  • Any other information you voluntarily provide to us

Please do not provide unnecessary sensitive personal information through our website or contact forms.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and services in use. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate location derived from technical information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Website interaction information
  • Technical information used to maintain website security and performance

3. How We Use Your Information

We may use your personal information for purposes including:

  • Responding to enquiries and messages
  • Providing information about Quran teaching services
  • Arranging and managing Quran lessons
  • Communicating with students, parents, guardians, or prospective students
  • Managing enquiries received through our website
  • Providing customer support
  • Improving our website and services
  • Maintaining website security
  • Preventing fraud, abuse, or unauthorised activity
  • Keeping appropriate business and administrative records
  • Complying with legal and regulatory obligations
  • Sending service-related communications
  • Sending marketing communications where we have the appropriate legal basis to do so

We will only use personal information for purposes that are compatible with applicable data protection law.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent

We may process information where you have given us clear consent to do so.

For example, where applicable, we may ask for consent before sending certain marketing communications or using non-essential cookies.

You can withdraw consent at any time.

Contract

We may process information where it is necessary to provide services that you have requested or to take steps at your request before entering into an agreement.

For example, this may apply when arranging Quran lessons.

Legal obligation

We may process information where processing is necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

This may include website security, service improvement, administration, responding to enquiries, and maintaining our business operations.

We will consider the relevant circumstances and your rights before relying on legitimate interests.

5. Quran Teaching and Student Information

If you contact eNoor Academy about Quran lessons, we may need to collect information necessary to arrange and provide those lessons.

Where information relates to a child or young person, we encourage parents or legal guardians to provide and manage the relevant information where appropriate.

We do not intentionally request unnecessary personal information from children.

If you believe that a child has provided personal information to us unnecessarily or without appropriate consent, please contact us at:

salaam@enooracademy.com

We will review the matter and take appropriate action where required.

6. WhatsApp Communications

If you choose to contact eNoor Academy through WhatsApp, your communication will also be subject to WhatsApp’s own terms and privacy practices.

We may receive information that you provide through WhatsApp, such as your name, telephone number, messages, and information contained within your communications.

Please avoid sending sensitive or unnecessary personal information through WhatsApp.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that can help websites function correctly, remember preferences, understand website usage, and improve user experience.

Cookies may include:

  • Strictly necessary cookies required for website functionality
  • Preference or functionality cookies
  • Analytics cookies
  • Performance cookies
  • Marketing or advertising cookies, where applicable

Where applicable, non-essential cookies will only be used in accordance with applicable UK privacy and data protection requirements.

You can manage cookies through your browser settings and, where provided, our website’s cookie consent or preference tool.

The exact cookies used by eNoor Academy may change as we add, remove, or update website services. We recommend maintaining a separate Cookie Policy if the website uses non-essential cookies.

8. Third-Party Services

We may use trusted third-party providers to operate, secure, analyse, or support our website and services.

Depending on the services currently installed on the website, these providers may include:

  • Website hosting providers
  • Email service providers
  • Website security providers
  • Analytics providers
  • Communication platforms
  • Form or booking services
  • Payment providers, where applicable
  • Website performance and technical service providers

These providers may process personal information on our behalf where necessary to provide their services.

We will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data protection requirements.

9. Sharing Your Information

We do not sell your personal information.

We may share personal information where necessary with:

  • Service providers working on our behalf
  • Website hosting and technical providers
  • Email and communication providers
  • Professional advisers where necessary
  • Government authorities, regulators, courts, or law-enforcement bodies where legally required
  • Other parties where you have given appropriate consent or where disclosure is otherwise permitted by law

We only share information where there is an appropriate reason and lawful basis for doing so.

10. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision, appropriate contractual safeguards, or another lawful transfer mechanism recognised under applicable UK data protection legislation.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • Provide our services
  • Maintain business records
  • Respond to enquiries
  • Resolve disputes
  • Meet legal, accounting, or regulatory requirements
  • Protect our legal rights
  • Prevent fraud or misuse

The exact retention period depends on the type of information and why we need it.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when communicating personal information online.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

These rights are subject to certain legal conditions and exceptions.

If you would like to exercise a data protection right, please contact us at:

salaam@enooracademy.com

We may need to verify your identity before fulfilling certain requests.

14. Withdrawing Consent

Where we process your personal information based on consent, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To withdraw consent, please contact:

salaam@enooracademy.com

15. Direct Marketing

Where permitted by law, we may send information about eNoor Academy, our services, or relevant educational updates.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

16. Links to Other Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or data processing practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We recommend reviewing this Privacy Policy periodically.

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

Email: salaam@enooracademy.com

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.

You can find information about making a complaint on the ICO’s official website.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we process your data, please contact us:

eNoor Academy

Email: salaam@enooracademy.com

WhatsApp: +44 7888 395 793

Website: https://enooracademy.com/

We will endeavour to respond to legitimate privacy enquiries within the timeframe required by applicable data protection law.